Terms and conditions

These terms govern access to and use of the PyRapid website (the “Site”) and the purchase of our web hosting, template websites, business software and mobile app services (the “Services”). Together with the quote, proposal or work order the client accepts (the “Service Order”) and any special terms agreed in writing, they form the “Agreement”. If you only browse the Site, the Site usage rules apply to you; by accepting a Service Order —in writing, by email, by message or by clicking “accept”— the whole Agreement binds you. If you accept on behalf of a company, you state that you have authority to bind it and “Client” refers to that company. To the extent permitted by law, these terms apply instead of any other terms the Client may try to impose. If you do not agree, do not use the Site or buy the Services.

Who we are. The Site and the Services are operated by PyRapid. You can write to us at [email protected]. How these documents work. These terms are your contract with us and are complemented by the acceptable use and abuse reporting policy (rules of use and consequences), the privacy policy and the cookie policy (how we handle your data) and the accessibility statement. If a Service Order accepted by the Client conflicts with these terms, the Order prevails for that Service. If you only browse the Site, you can stop being bound by these terms at any time by ceasing to use it; purchased Services are also governed by their Order and by the term and termination section.

1. Definitions

“Client”: the person or company that buys the Services. “Authorized Users”: the people the Client authorizes to use its accounts, panels or environments. “Deliverables”: the websites, software, apps, designs and other results we produce for the Client. “Client Materials”: texts, images, trademarks, data and any content the Client gives us or hosts with us. “Fees”: the amounts in the Service Order. “Confidential Information”: non-public technical, commercial or personal information one party discloses to the other that should reasonably be treated as confidential, including the terms and prices of the Agreement; it does not include what is or becomes public through no fault of the recipient, what the recipient already knew, what it lawfully receives from a third party or what it develops independently. “Intellectual Property Rights”: copyright, trademarks, patents, trade secrets, domain names, database rights, designs and any similar right, registered or not, anywhere in the world.

2. Representations and warranties

2.1 Capacity. Each party states that it is lawfully organized or has capacity to contract, that it has obtained the necessary authorizations, that the person accepting has authority to bind it, and that performing the Agreement does not breach other contracts or the law.

2.2 Sanctions. The Client states that neither it, nor its affiliates, nor its Authorized Users are subject to sanctions or embargoes of the UN, the European Union, the United States, the United Kingdom or any other applicable authority, or are resident or established in a sanctioned territory. It repeats this each day of the term and will tell us if it ceases to be true; in that case we may terminate the Agreement immediately and without liability.

2.3 Age. You must be over 18 or have legal capacity to contract in your country. If you are a minor, a parent or guardian of full age must accept these terms on your behalf and be responsible for your compliance. You state that you have read and accept these terms and the policies linked above.

3. The Services

3.1 Scope. The scope, timelines and features of each job are those in the Service Order. Information on the Site (descriptions, indicative prices, timelines) is not a binding offer.

3.2 Right of use. Subject to payment of the Fees and compliance with the Agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during the term of the Agreement and for your internal business purposes.

3.3 Accounts and credentials. Accounts are personal and not to be shared. The Client safeguards its credentials and is responsible for what its Authorized Users do with them. It should use strong passwords and, where available, two-factor authentication.

3.4 Unauthorized access. The Client will take reasonable steps to prevent unauthorized access and will tell us without delay of any access or breach it knows of or suspects.

3.5 Suspension. We may suspend the Services in whole or in part if: (a) the Fees are not paid on the due date; (b) the Client or an Authorized User breaches the Agreement; (c) the Services are used unlawfully; or (d) we believe in good faith there is a threat or attack that imminently endangers the security, integrity or availability of the Services or of third parties. We will give notice beforehand where reasonably possible and will work with the Client to fix the problem.

3.6 Availability and support. We provide the Services with reasonable care and skill. Availability targets or support levels, if any, are stated in the Service Order. We do not guarantee uninterrupted or error-free operation, and we may carry out maintenance, giving notice where possible.

3.7 Client obligations. The Client will deliver on time the Client Materials and the information we reasonably need, complete and accurate, and will cooperate in reviews and approvals. If a Client delay prevents or slows our work, timelines are extended by the same time.

3.8 Backups. Unless the Service Order expressly includes backups, the Client keeps its own copies of its Materials and data.

3.9 Verification. For security and to prevent fraud we may ask you to prove your identity or authority (for example before resetting credentials or transferring a domain or service). If you do not do so to our satisfaction, we may refuse the operation.

4. Fees and payment

4.1 Amount and invoicing. The Fees, currency and payment schedule are those in the Service Order. Unless it says otherwise, invoices are paid within the period they state, without set-off or deduction (other than tax withholding required by law).

4.2 Taxes. Fees exclude taxes, duties and charges; the Client pays them, other than those on our income.

4.3 Late payment. If a payment is late we may suspend the Services and claim late-payment interest and reasonable collection costs, up to the maximum the law allows.

4.4 Price changes. For renewals, we may change the Fees with at least 30 days' written notice. We will not change the price or scope of a current Order during its initial term without your agreement.

4.5 Discounts. Discounts, free trials or offers apply only for the period for which they were expressly agreed.

4.6 Refunds. Fees are non-refundable, except as provided in the Agreement or as the law requires.

5. Intellectual property

5.1 What is ours. PyRapid and its licensors own the Intellectual Property Rights in the Site, the software, templates, tools, reusable components and documentation, and their improvements. The Client acquires no rights beyond those this Agreement expressly grants.

5.2 Deliverables. Unless the Service Order says otherwise, once the Order has been paid in full the Client receives the right to use the Deliverables specific to its project for its business. We keep ownership of the templates, libraries, tools and prior or reusable know-how they incorporate, with a licence for the Client to use them within the Deliverable.

5.3 Restrictions. Except where the law does not allow it to be prohibited, the Client will not copy, modify, decompile or reverse engineer our software; resell, rent or assign it; use it to build a service that competes with ours or to train or fine-tune artificial intelligence models (with our software or with the content of the Site and the Services); collect that content by automated means beyond normal use or help third parties do so; remove ownership notices; or use it in a way that infringes third-party rights.

5.4 Client Materials. They remain the Client's. It grants us a limited, non-exclusive, royalty-free licence to use them as needed to provide the Services, and warrants that it has the right to do so and that their use under the Agreement does not infringe third-party rights.

5.5 Usage data. We may collect technical data generated by the use of the Services to operate, protect and improve them. If we disclose it to third parties it will be anonymous or aggregated so that it does not identify the Client or its users.

5.6 Feedback. We may freely use the suggestions you send us, with no obligation to you.

5.7 Responsibility for content. The Client is responsible for the Client Materials and for content it publishes with our Services, and will hold us harmless from third-party claims, with their reasonable costs, arising from them or from a use of the Service contrary to the Agreement. We will notify you promptly of the claim and let you lead the defence with our reasonable cooperation. We may remove or restrict content under the acceptable use policy; we will tell you why and you may appeal the decision by writing to us. We are not obliged to review content before it is published and we do not endorse it.

5.8 Portfolio. Unless otherwise agreed in writing, we may show in the “Projects” section of the Site Deliverables that are already public. If you prefer we do not, ask us and we will remove them.

5.9 Trademarks. You may not use our trademarks or trade names without our written consent.

6. Acceptable use, third-party content and links

6.1 Acceptable use. You may not use the Site or the Services for unlawful, fraudulent or harmful activity. The full rules are in Acceptable use and abuse reporting and form part of the Agreement. In particular, attempts at unauthorized access, vulnerability tests or automated scans without written permission, denial-of-service attacks, bulk traffic, spam, malware and impersonating other people are not allowed. To protect the Site we apply request limits and automatic temporary blocks of IP addresses that show abusive behavior.

6.2 Third-party content and links. We make reasonable efforts to keep the information on the Site accurate and up to date, but we do not guarantee it is error-free or suitable for any particular purpose; relying on it is at your own risk. We do not control the third-party sites we link to or accept responsibility for their content; a link does not mean we recommend them, and their use is governed by their own terms and at your own risk.

7. Disclaimers and limitation of liability

7.1 No further warranties. Except as expressly provided in the Agreement and to the fullest extent the law allows, the Site and the Services are provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement.

7.2 Indirect damages. To the extent permitted by law, neither party is liable for indirect, consequential, special or punitive damages, or for lost profits, loss of business or goodwill, or loss of data.

7.3 Cap. To the extent permitted by law, each party's total liability for all causes will not exceed the Fees paid in the 12 months before the event giving rise to the claim.

7.4 Exceptions. The above does not limit liability for wilful misconduct or fraud, for death or injury caused by negligence, for what the law does not allow to be excluded, nor the Client's payment obligations or its liability for infringing our Intellectual Property Rights.

7.6 Third parties. We are not responsible for the acts, omissions or conduct of third parties connected with the Services, such as infrastructure providers outside our control, domain registrars, payment platforms, WhatsApp, the captcha or other services the Client chooses to integrate.

7.5 Consumers. Nothing here limits the non-waivable rights the law grants to consumers.

8. Term and termination

8.1 Term. The Agreement starts when the Service Order is accepted and lasts for the initial term it states. Subscription Services (for example hosting) renew automatically for equal periods, unless the Order says otherwise or a party gives notice of non-renewal at least 7 days ahead on monthly plans or 30 days on others. If you cancel renewal, you keep access until the end of the period already paid.

8.2 Termination for cause. Either party may terminate the Agreement in writing if the other commits a material or repeated breach and does not fix it within 14 days of notice, or becomes insolvent or enters bankruptcy or liquidation. We may terminate if the Client does not pay and remains in default 7 days after our notice. If the Client terminates for our fault, we will refund prepaid Fees for the unused period; if we terminate for the Client's fault, the Client must pay the outstanding Fees until the end of the current period.

8.3 Effects. On termination, the rights of use end, each party will on request return or destroy the other's Confidential Information within 30 days, and the Client must first export the Materials and data it wants to keep: we are not obliged to store them afterwards and may delete them after a reasonable period.

8.4 Survival. Termination does not affect obligations already accrued or clauses that by their nature should continue (intellectual property, liability, confidentiality, data, disputes and general provisions).

8.5 Restriction or termination by us. On notice, we may restrict, suspend or terminate your access if you breach the Agreement, break the law or misuse the Services. In cases of serious or urgent risk (security or third parties) we may take immediate interim measures under the acceptable use policy.

9. Personal data and security

9.1 Our processing. Data we process as controller (for example from the contact form or the management of the commercial relationship) is governed by the privacy policy and the cookie policy.

9.2 Data on the Client's behalf. If, in providing the Services, we process personal data on the Client's behalf (for example that of the users of its hosted website), the Client is the controller and we are the processor; at its request and where the law requires, we will sign a data processing agreement. The Client is responsible for that data having been obtained and used lawfully and for not sending us data that is not necessary.

9.3 Security. Each party will apply appropriate technical and organizational measures to protect personal and confidential data against unauthorized access, use, loss or destruction, and will tell the other without undue delay of any breach affecting it. The Client will keep its software, equipment and credentials secure.

10. Confidentiality

The party receiving Confidential Information will use it only to perform the Agreement, will not disclose it to third parties and will protect it with at least the same care it uses for its own and, in any case, reasonable care. It may disclose it: (a) by order or requirement of a court or authority, notifying the other party beforehand where the law allows; and (b) in confidence to its legal or financial advisers and to people in its organization who need to know it. Either party may ask in writing for its return or destruction and seek injunctive relief if it would suffer irreparable harm.

11. Dispute resolution and governing law

11.1 Negotiation. In a dispute, the party raising it will notify the other in writing and both will try to resolve it in good faith, escalating it to people with decision-making power. Communications in that negotiation are confidential and are settlement negotiations.

11.2 Courts and law. If after 10 days the dispute is not resolved, it will be submitted to the competent courts of the place where PyRapid is established, and the Agreement will be governed by the laws of that place, without regard to its conflict-of-law rules, unless the law requires otherwise (for example for consumers). Either party may seek urgent injunctive relief at any time. If the consumer-protection law of your country gives you more protection than these terms, that protection applies.

12. General provisions

12.1 Changes. We may update these terms by publishing the new version here, with its date, and by emailing clients with a current Agreement when the change is substantial. Substantial changes apply 30 days after being published or notified and are not retroactive; if you do not accept them, you may object or stop using the Site before that date. Continuing to use the Site or the Services after the change means accepting it, but it will not alter the price or scope of a current Service Order without your agreement.

12.2 Assignment and third parties. The Client may not assign the Agreement without our written consent. The Agreement benefits only the parties and their permitted successors; no third party may enforce it. We may assign the Agreement to another business on notice to you and without harming your rights.

12.3 Waiver and severability. Not exercising a right does not mean waiving it. If a clause is invalid or unenforceable, it will be read in the closest valid way to its purpose and the rest of the Agreement stays in force.

12.4 Force majeure. Neither party is in breach for a delay or failure due to causes beyond its reasonable control, such as natural disasters, war, terrorism, communications or supply failures, strikes, pandemics or acts of authority. If the event materially affects a paid Service for more than 30 consecutive days, either party may terminate that Service by written notice, and we will refund proportionally what was prepaid for the unused period. This does not excuse payments that fell due before the event.

12.5 Legal compliance. Each party will comply with the laws applicable to it, including those on sanctions, foreign trade, export controls and anti-corruption.

12.6 Notices. Notices will be in writing by email: to us, at [email protected]; to the Client, at the address it gave us. They are deemed received when sent or, if outside business hours, when business hours resume.

12.7 Publicity. Except as stated about the portfolio, neither party will make public announcements about the Agreement without the other's written consent.

12.8 Entire agreement and electronic signature. The Agreement contains everything agreed about access to and use of the Site and the Services and supersedes earlier agreements on the same subject. Clicking “accept” or accepting a Service Order by electronic means is equivalent to a handwritten signature.

12.9 Languages. If the Spanish, English and Portuguese versions of these terms differ, the Spanish version prevails.

12.10 Insurance. Each party will maintain, at its own cost, insurance that is commercially reasonable for its business.

13. Contact

Questions about these terms: [email protected].